FAQs
Basically, African Food Box is a meal kit service that aims to create meal, snacks and condiments that takes you on the journey across Africa with recipes that specifically crafted to celebrate the diversity in Africa flavours.
African Food Box has a variety of recipes that could potentially contain an allergen. Ingredients are stored separately to minimise cross-contamination. We have a list all of the allergens on our recipe cards, and the website when you are selecting your recipes. We highlight specific ingredients which contain allergens.
African Food Box has a variety of recipes that could potentially contain an allergen. Ingredients are stored separately to minimise cross-contamination. We have a list all of the allergens on our recipe cards, and the website when you are selecting your recipes. We highlight specific ingredients which contain allergens.
We are very mindful of the sustainability of our packaging and always aim to use recycled and biodegradable packaging to reduce our environmental impact. Refer to recipe cards for moreinformation on packaging.
Currently we accept all major debit and credit cards through our payment provider stripe payment.
Delivery
We offer two types of shipping options
- Standard shipping for all cupboard products. These products are sent within 24 hours (working day) after the order has been received.
- All chilled/ frozen products ie. the snack collections are dispatched on a Monday via Royal Mail Tracked 24. Orders received by Friday at midnight are dispatched the following Monday. This is to ensure the freshness of the products as we can work all weekend making your delicious food.
If the order is placed by Friday midnight the order will all be packed and posted together on the following Monday.
While we do our best to meet these time frames, during busy periods there may be some changes
and deliveries may take longer. There may also be situations, (including but not exclusive to poor
weather conditions, customs delays, local postal delays and tech updates) which result in a longer
delivery.
Royal mail Tracked- While most orders sent via Tracked 24 are arriving the next day, some may arrive a day later.
We deliver to the whole of the UK using Royal Mail and usually boxes arrive within 3-5 working days. Expect orders including chilled or frozen foods, which is shipped on a Monday if the order was placed by midnight the preceding Friday.
We’re sorry, we cannot amend any part of your order (including the delivery address) once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us please refer to how to return tab.
Yes! Any unopened Box; in its original condition and packaging with any enclosed documentation,
can be returned to us within 14 days of receipt for a refund. We want you to be completely satisfied
with your purchase. In the unfortunate event that you are not, please contact us by email at
hello@afrian-foodbox.com within 7 days of receiving the item. Return your items within 14 days
of receipt in order to obtain a refund.
- Please include a return note Goods will only be accepted for return if they are dispatched within 14 days of delivery unless we have notified you otherwise.
- The item is your responsibility until it reaches us. We recommend therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
- Send your parcel to: African Food Box Returns Unit 125, 272 Kensington High Street London, United Kingdom W8 6ND
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Once your return is received and inspected, we will drop you an email about your refund, which will take 5 working days to land back in your account. Delivery charges are only refundable where goods are faulty and a refund is made. The refund will be made to the original payment method used.
Please note: We advise customers to take all the necessary precautions to ensure that their parcels are sent via a secure and reputable courier company
